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    Frequently Asked Questions

    How should I place my order?
    All orders should be placed online using a major credit card or PayPal at www.royalsupply.com. We do not accept credit card orders over the phone, fax, or email due to security and identity theft concerns.

    What forms of payment do you accept?
    We accept Visa, Mastercard, American Express, Discover, and PayPal. Certain customers are eligible for credit accounts and can be billed. If you would like to set up a credit account, please contact us.

    Do you accept wire Transfers?
    Yes, we accept wire transfers for orders that exceed $2,000.00. There is a $50.00 wire transfer fee for all wire transfers within the United States and a $50.00 wire transfer fee for all wire transfers outside of the United States.

    Do you offer Wholesale or Qty discounts?
    Yes, we offer Wholesale or Qty discounts on large quantity orders only. If you need a special quote for large quantity orders, please use the Quotation Request Page. For small quantity orders or single item orders, please use the prices found at royalsupply.com.

    How do I check the status of my order?
    To check the status of your order please go to royalsupply.com and click on ORDER STATUS in the header, or log into your account using the email address and password you used to create your account. If you placed your order using the Guest Checkout then please go to the Login Page and enter your email address and your Order Code located at the top of your Order Received email (i.e. ORDER CODE: 9975) in the Order Review section.

    How do I print a Detailed Invoice?
    If you registered an account with www.royalsupply.com you can print a Detailed Invoice by going to the Login Page and logging into your account using the email address and password used to create your account. If you placed your order using the Guest Checkout then please go to the Login Page and enter your email address and your Order Code located at the bottom of your Order Received email (i.e. ORDER CODE: XVV9822379975) in the Order Review section. Once logged in, locate the Order# you would like to print out and click on the "More" button located on the right hand side of the corresponding Order#. From the dropdown, select "Order Details". Once in the Order Details page you may view and print a Printer-Friendly version or a pdf version.