Frequently Asked Questions

All orders should be placed online using a major credit card or PayPal at www.royalsupply.com. We do not accept credit card orders over the phone, fax, or email due to security and identity theft concerns.

We accept Visa, Mastercard, American Express, Discover, and PayPal. Certain customers are eligible for credit accounts and can be billed. If you would like to set up a credit account, please contact us.

Yes, we accept wire transfers for orders that exceed $2,000.00. There is a $50.00 wire transfer fee for all wire transfers within the United States and a $50.00 wire transfer fee for all wire transfers outside of the United States.

Yes, we offer Wholesale or Qty discounts on large quantity orders only. If you need a special quote for large quantity orders, please use the Quotation Request Page. For small quantity orders or single item orders, please use the prices found at royalsupply.com.

To check the status of your order please go to royalsupply.com and click on ORDER STATUS in the upper righthand corner, or log into your account using the email address and password you used to create your account. If you placed your order using the Guest Checkout then please go to the Login Page and enter your email address and your Order number located at the top of your Order Received email (i.e. ORDER #: 9975) in the Order Review section.

If you registered an account with www.royalsupply.com you can print a Detailed Invoice by going to the Login Page and logging into your account using the email address and password used to create your account. Once logged in, click on MY ACCOUNT.  Once you are in your customer account, find the order # of the order you are looking for and click ORDER DETAILS.  From that screen you can click PRINT.

If you placed your order using the Guest Checkout then please click on ORDER STATUS in the upper righthand corner and enter your email address and your Order #.  From there you can click PRINT.