Royal Supply FAQ & Help Section

General

Where should I place my order?

All orders should be placed online using a major credit card or PayPal at www.royalsupply.com. We do not accept credit card orders over the phone, fax, or email due to security and identity theft concerns.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

Do you accept wire Transfers?

Yes, we accept wire transfers for orders that exceed $2,000.00. There is a $35.00 wire transfer fee for all wire transfers within the United States and a $50.00 wire transfer fee for all wire transfers outside of the United States.

Do you offer Wholesale or Qty discounts?

Yes, we offer Wholesale or Qty discounts on large quantity orders only. If you need a special quote for large quantity orders, please email you inquiry to esales@royalsupply.com. For small quantity orders or single item orders, please use the prices found at www.royalsupply.com.

How do I check the status of my order?

To check the status of your order please go to the Login Page and login into your account using the email address and password you used to create your account. If you placed your order using the Guest Checkout then please go to the Login Page and enter your email address and your Order Code located at the bottom of your Order Received email (i.e. ORDER CODE: XVV9822379975) in the Order Review section.

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Shipping

What shipping methods do you offer?

We currently use UPS as our shipping service with the following options:

• UPS Ground
• UPS 3 Day Select
• UPS 2nd Day Air
• UPS 2nd Day Air Early A.m.
• UPS Next Day Air Saver
• UPS Next Day Air
• UPS Next Day Air Early A.M.
• UPS Standard to Canada (Please note UPS charges brokerage fees on delivery, not associated with Royal Supply)
• UPS World Wide Express
• UPS World Wide Expedited
• UPS Worldwide Express Plus
• FedEx International Economy®
• FedEx International Priority®

We do not ship via USPS (United States Postal Service).

How do I Calculate Freight Charges?

First add all your items to your shopping cart and then click view cart.

Or


Next, click on Estimated Shipping Charges.


When the window pops up, put in your shipping information and click submit.


It will show you Estimated Shipping Options and Prices.


For International FedEx Rates please use the drop down box next to "Choose Shipping Provider" and select FedEx. If the drop down box does not appear, then the Shipping Provider does not ship to your location or there is incomplete information. You must fill in the Zip Code for this service to work properly. If your country does not use Zip Codes then use the name of the city in the Zip Code field as well as the City Field.

When will my order ship?

Most orders usually ship within 1-3 business days of the order being processed. Orders are usually processed the same day if the order is placed by 3:30 PM EST. Please note, on small dollar orders and parts orders, shipments may have a longer lead time and delivery do to minimum requirements from our Vendors and Manufacturers.

Rush Shipments

Rush Shipments include Next Day Air and Second Day Air orders. All Next Day Air and Second Day Air orders must be placed by 2:00PM EST in order to ship out the same day. Gates Industrial Power Transmission Belt Rush Shipments must be placed by 3:30PM EST in order to ship out the same day.

Direct Shipments

We do ship Direct from most of our Manufacturers, but unfortunately not all orders can be shipped direct if we do not have the items in our warehouse. Below is a list of Regulations for Direct Shipments. Shipping expenses cannot be included in minimum order amounts, shipping expenses are in addition to minimum order amounts.

• Gates Power Transmission Belts: Orders on belts must be over $200.00. Next Day Air & Second Day Air orders must be over $100.00.
• Gates Hydraulics & Parker Brass: Cannot be direct shipped from the manufacturer.
• Wright Tool: Wright Tool orders must be over $200.00 for direct shipments including Second Day Air orders. Next Day Air orders Have a minimum order amount of $50.00.
• Ridgid Tool: We only ship Next Day Air and Second Day Air orders direct from Ridgid Tool.
• Krylon & Sprayon: Orders must be over $300.00 to direct Ship. Krylon and Sprayon orders cannot be shipped Next Day Air, Second Day Air, or 3-Day.
• BluMax Tools, Brennan, G&J Hall Tools, Hitachi Maxco, Ironclad, Markal: Orders must be over $150.00 for direct shipments of any kind, including Next Day Air and Second Day Air orders.
• Reelcraft & TPI Fans: Most orders can be direct shipped, please call for availability.
• We do not ship International Orders directly from our manufacturers. The items must come into our main warehouse here in Ohio.

Shipping Aerosols, Paints, and Fluids

Aerosols, Paints, and fluids can only be shipped via UPS Ground, they cannot be shipped via UPS Next Day Air, Second Day Air, or 3-Day due to shipping regulations. We also do not ship Aerosols, Paints, or Fluids Internationally. If shipping internationally, please set up your transportation method with a freight forwarder in the US which we can ship to or can pick up at our main warehouse in Ohio.

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International Orders

What forms of payment do you take for International orders?

For international orders we only accept Verified by Visa or MasterCard Securecode credit card programs or PayPal. We accept wire transfers for orders over $2000.00 plus a $50.00 wire transfer fee.

How do you ship to areas outside the U.S.A.?

We currently ship all Internationally orders via UPS World Wide Express or UPS World Wide Expedited. Please note the prices given by UPS include Brokerage Fees. For more information visit the UPS Website here.

Canada

Canadian orders fall under the same guidelines as International orders. Please note that the UPS Standard to Canada Shipping option does not include Brokerage Fees, and Brokerage Fees may be applied by UPS when receiving your order. These charges are issued by UPS and are not associated with www.royalsupply.com.

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